1. Our Quality Approach

As Barva Logistics Inc., we aim to keep customer satisfaction and service quality at the highest level. We are constantly improving ourselves to ensure the highest standards in the logistics and transport sector and to provide valuable and reliable services to our customers.

2. Our Quality Goals

Customer Satisfaction: To fully understand the needs and expectations of our customers and to respond to these expectations in the best way possible. Continuously measure and improve customer satisfaction. Continuous Improvement: To continuously review and improve our business processes and services. To increase productivity by using innovative solutions and new technologies.Employee Satisfaction: Investing in the training and development of our employees. To provide a highly motivated working environment and reward the success of our employees who contribute to it. Legal and Regulatory Compliance: To comply with all legal and regulatory requirements. To follow the best practices in the sector and integrate these practices into our processes.Environmental Responsibility: To provide environmentally sensitive services and act in accordance with the principles of sustainability. To take necessary measures to minimise environmental impacts.

3. Quality Management System

We have established a comprehensive Quality Management System (QMS) to achieve our quality goals. This system ensures that processes are effectively managed, regularly monitored and evaluated. The Quality Management System is designed in accordance with international standards such as ISO 9001:2015.

4. Customer Communication and Feedback

We listen carefully to customer feedback and consider this feedback as an opportunity to improve our service quality. We establish the necessary mechanisms to resolve customer complaints quickly and effectively.

5. Training and Development

We are committed to continuous training and supporting the professional development of our employees. We provide the necessary training to raise quality standards and improve business processes.

6. Monitoring and Evaluation

We conduct regular internal audits and reviews to monitor and evaluate quality performance. We determine performance indicators and continuously review our goals in line with these indicators.

7. Responsibility and Commitment

We ensure that all our employees are responsible for achieving our quality goals. We announce the quality policy to all our employees and expect them to support this policy at all levels.